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Returns & Exchanges
At ZOJJA, we want you to be completely satisfied with your purchase. If your new fashion find isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
2
Prepare the Package
Securely pack your items in their original packaging with all tags attached, ensuring the clothing is unworn and unwashed.
3
Attach the Label
Print the prepaid shipping label provided via email and affix it firmly to the outside of your return package.
4
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing